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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
To qualify for a return, your item must be unused, in the same condition in which it was received, and returned in its original packaging.
Certain types of goods cannot be returned, including:
- Perishable items (food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
Additional Non‑Returnable Items
- Gift cards
- Downloadable digital products
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following situations:
Any item returned more than 30 days after delivery
Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Refunds
Once your return is received and inspected, we will notify you by email. You will be informed whether your refund has been approved or rejected.
If approved, your refund will be processed automatically and applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company — processing times may vary.
- Contact your bank — refunds may take additional time to post.
If you have completed all steps and still have not received your refund, please contact us at {email address}.
Sale Items
Only regular‑priced items may be refunded. Sale items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, email us at {email address} and send your item to:
{physical address}
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.
Shipping Returns
To return your product, mail it to:
{physical address}
You are responsible for paying your own return shipping costs. Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you can vary.
For higher‑value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.